PlanetDomain strives to provide the highest levels of customer support and customer service at all times. Should you become dissatisfied with any aspect of our service you are strongly encouraged to make use of our complaints handling procedure detailed below.

In order to lodge a complaint, please send an email to complaints@planetdomain.com detailing the nature of the problem you are encountering. Please supply as much information about your particular situation as possible.

PlanetDomain will acknowledge receipt of your complaint and indicate the timeframe within which you can expect a response. Please note that PlanetDomain may refuse to investigate a complaint that is deemed to be frivolous, abusive or offensive.

Your email will be responded by our Complaints Officer who will ensure that your problem is dealt with without delay. Our complaints officer will attempt to resolve the situation for you. If, after two business days, you believe that the complaints officer has been unable to resolve the issue to your satisfaction you are entitled to contact the Operations Manager of PlanetDomain who will personally follow up your complaint and ensure that the situation is resolved without delay.

If your complaint has been escalated to the Operations manager and you are still not satisfied that your concerns have been adequately addressed, and if your domain name in question is a global Top Level Domain (gTLD) being either .com, .net .org, .biz or .info, you are entitled to contact ICANN and make a complaint.

If Having followed our complaints handling procedure through to completion, you are still not satisfied with the outcome, you can make a complaint to .au Domain Administration Limited (auDA) if your domain is an Australian country code (.au) domain such as .com.au,.net.au.org.au,.asn.au or id.au by completing the form on the auDA website See also:
Auda Consumer Alerts and
The au Domain Name Suppliers' Code of Practice

Both of these organizations have jurisdiction for the types of domain names listed above. Before making a complaint to auDA or ICANN, you should collect any relevant supporting documentation, such as agreements, policies, emails and other correspondence with PlanetDomain.

PlanetDomain is hosted in the Primus Data Centre